Studio Manager

Location: North of Boston

Customer Experience/Growth

• Oversee studio operations and client services including group classes, private training, retail sales, and special studio events.
• Increase studio revenue through membership, client retention, and generating retail sales.
• Create and facilitate a studio community to enhance the member experience.
• Be an expert on studio systems to help understand and analyze clients’ purchase trends and behaviors to drive growth.

Marketing/Business Development

• Drive membership through in-studio events (product sampling, partnerships, and influencer events), studio promotions and outreach.
• Support the marketing efforts with strategies targeting the local market and VIP client/media relationship building.

Team Leadership/Operations

• Foster and develop a high-performing studio by training, motivating and managing the front desk team including managing schedules, verifying staff hours, implementing processes and procedures and ensuring local compliance.
• Lead by example in sales and by providing an exceptional member experience.
• Assist in studio maintenance (AV Equipment, showers, supply inventory, lockers etc.) to ensure it maintains an upscale fitness atmosphere focused on a premier customer experience.
• Manage expenses and staff scheduling to budget.
• Conduct daily walk-throughs of the studio to ensure it adheres to brand standard.
• Attend and participate in training programs and management meetings.

To succeed in this role, you will need:

• 2 years of prior management experience within health and fitness, luxury retail, or hospitality space.
• Must have an affinity and passion for fitness, wellness, and working with others.
• Experience in training and motivating team members.
• Confident in generating sales through the management of digital leads, conversions, and daily inquiries about the studio.
• Excellent verbal and written communication.
• Positivity, enthusiasm, self-motivation, professionalism and commitment to established goals.
• Ability to work well under pressure, problem-solve, and multi-task in a fast-paced environment.
• Understand cash processing procedures.
• Attention to detail as well as solid organization/time management skills.
• Ability to work a varied schedule including occasional long hours, early mornings, late evenings, weekends, and some holidays.
• Proficient in Microsoft Suite (Word and Excel).

Additional Qualifications:

• HS Diploma
• Bachelor’s Degree preferred
• Proven success in the fitness, luxury brand or customer success fields.
• Proven ability to drive a business forward.
• Experienced and knowledgeable of ClubReady and Emma a plus!

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $48,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 2 years (Required)

Ability to Relocate:

• Bedford, MA: Relocate before starting work (Required)

Work Location: In person